- We sometimes not only want agents talking to each other but also humans in the loop
- The human in the loop ensures messages are handled approapriately either by automation or by human intervention
- Example Scenario: Let’s say you are developing a customer support system using AutoGen, and it’s designed to handle common inquiries about product shipping.
- Auto Reply: The AI agent receives a query like, “Where is my order?” It checks the tracking information and automatically replies, “Your order is expected to arrive by August 20th.”
- Human Reply: However, if the customer replies with, “That’s not acceptable, I need it sooner,” the AI might escalate the conversation to a human agent. The human can then reply with a personalized message like, “I understand your concern. Let me expedite the shipping for you and provide you with an updated delivery date.”